Terms of service

PART I --- TERMS & CONDITIONS (PetCascade)

Effective Date: February 26, 2026

These Terms & Conditions ("Terms") are a legally binding agreement
between you and Ivy Ecommerce LLC ("Company," "we," "us," "our"). They
govern your access to and use of the websites and services that link to
these Terms, including PetCascade (the "Site"), and your purchase of
products from the Site. By accessing the Site, placing an order,
enrolling in any subscription, or otherwise using the Site, you
acknowledge that you have read and agree to these Terms. If you do not
agree, do not use the Site and do not place an order.  

NOTICE OF AUTOMATIC RENEWAL / RECURRING CHARGES (READ CAREFULLY):

Certain purchases on PetCascade require enrollment in a mandatory
recurring subscription for replacement water filters and a Dental Boost
supplement (the "Filter Subscription"). If you complete checkout, you
are authorizing recurring charges as described in these Terms and as
disclosed at checkout. 

1. Eligibility and account responsibility

You must be at least 18 years old (or the age of majority in your
jurisdiction) to purchase from the Site. You agree that all information
you provide is accurate and that you will maintain the accuracy of your
information, including your shipping address and payment details. You
are responsible for maintaining the confidentiality of any account
credentials and for all activity that occurs under your account. 

2. Product information and availability

We may make products available for purchase through the Site. All
descriptions, images, and specifications are provided for convenience
and may be updated. We reserve the right to discontinue or modify
products at any time, and to limit quantities per order. If a product
listing contains an error (including pricing, description, or
availability), we may correct the error and (if applicable) cancel or
refuse the order and provide a refund of amounts actually paid. 

3. Pricing, taxes, and shipping charges

Prices are shown in the currency selected on the Site and may change.
Taxes may apply depending on your jurisdiction. Shipping and handling
charges (including subscription shipping charges) will be shown at
checkout before you submit your payment. If you are placing an order
from outside the United States, you are responsible for duties, taxes,
customs fees, brokerage fees, and other charges imposed by your
destination country (see also the Global Sales Clause below).

4. Mandatory subscription terms for filter and supplement
replenishment

4.1 Nature of the Filter Subscription

Certain eligible purchases (such as the PetCascade wireless pet water
fountain) include mandatory enrollment in a recurring filter replacement
subscription. By purchasing an eligible product, you agree to receive
automatic filter shipments on the schedule described below, and to be
charged accordingly, until you cancel. Unless otherwise clearly
disclosed at checkout for your specific offer: 

• Shipment content: Two (2) replacement water filters and one (1)
  Dental Boost supplement per shipment cycle.
• Shipment frequency: Every 30 days.
• Subscription price: $59.96 per cycle, inclusive of shipping.
• Shipping charge: None (shipping is included in the subscription
  price).
• Total recurring charge: $59.96 per cycle, plus applicable taxes (if
  any).

Your checkout page will display the exact subscription terms applicable
to your order (including taxes and any promotional pricing). If checkout
terms differ from the above defaults, the checkout terms control for
that transaction. 

4.2 Automatic renewal and authorization to charge

By completing checkout, you authorize us (and our payment processors) to
charge your selected payment method automatically on a recurring basis
at the interval disclosed at checkout until you cancel. You understand
that your subscription will continue and you will be charged unless you
cancel before the applicable cutoff time described below. 

4.3 Express affirmative consent

We require express affirmative consent to the subscription. Your
affirmative consent is given by clicking the "Pay Now" or "Place Order"
button at checkout, after the subscription's material terms (including
recurring amount, billing frequency, start date, and cancellation
method) have been presented to you in a clear and conspicuous disclosure
immediately above that button. By completing checkout, you acknowledge
that you have read, understood, and agreed to those terms and have
expressly authorized the recurring charges described therein.

**4.4 Pre-billing reminders **

To reduce surprise billing and to help you manage your subscription, we
will send a pre-billing reminder to the email address on file before
each recurring charge. The reminder will be sent approximately 3--5 days
before your scheduled billing date, though timing may vary due to
weekends, holidays, or deliverability factors. If you do not receive a
reminder, you remain responsible for charges authorized under these
Terms; you may cancel at any time as described below. 

4.5 Changes to subscription pricing or material terms

We may change subscription pricing, shipping charges, or other material
subscription terms. If we make a material change, we will provide
advance notice via email (and/or through your account) and provide a
reasonable opportunity to cancel before the change takes effect. Unless
otherwise required by applicable law, changes take effect no earlier
than the next billing cycle after notice. If a price increase applies,
we will comply with applicable notice and cancellation/refund
requirements and will not charge the increased amount unless you have
had an opportunity to cancel. 

4.6 Failed payments, reprocessing, and suspension

If a recurring charge fails (for example, due to an expired card,
insufficient funds, or a bank decline), we may attempt to reprocess the
charge one or more times within a reasonable period. We will not
indefinitely retry a failed charge. We may suspend shipment of your next
cycle or cancel your subscription if payment cannot be successfully
collected after reprocessing attempts. We will not ship a subscription
cycle unless payment has been confirmed.

5. Simple cancellation (online-first; no unreasonable barriers)

**5.1 How to Cancel  **

• Online (preferred): By using the subscription management portal
  available through your account or through a link in your
  subscription emails;  
• Email: By emailing us at the support email listed on the Site;  
• Phone: By calling the support phone number listed on the Site;  
• Other methods disclosed at checkout or in your confirmation email.

 

We will not require you to speak to a retention agent as a condition of
cancellation, and we will not require you to provide reasons, complete
surveys, or take any steps unrelated to cancellation.

5.2 Cancellation effective time and cutoff for future billing
cycles.

To avoid being charged for the next shipment, you must cancel at
least 24 hours before your next scheduled billing time (the "Cutoff").
If you cancel after the Cutoff, your next shipment may already be in
process and you may be charged for that cycle; your cancellation will
apply to subsequent cycles. 

5.3 Confirmation of cancellation.

We will provide a cancellation confirmation in a form you can retain
(for example, email confirmation or an on-screen confirmation with the
ability to download/print). 

6. Order confirmation and acknowledgment (electronic)

After you place an order, we will send an order
confirmation/acknowledgment email to the email address you provide. If
your order includes a subscription, that acknowledgment will include (or
link to) the subscription's material terms, how to cancel, and how to
contact support. You agree that these confirmations and other notices
may be provided electronically. 

7. Refund policy (including subscription cycles)

7.1 General refunds

Unless a different refund policy is displayed at checkout for a
particular product or offer, our general refund approach is as
follows:  

• Unshipped orders or unshipped subscription cycles: If you contact us
  before an order ships (or before a subscription cycle ships), we
  will generally refund amounts paid for the unshipped items/cycle.  
• Shipped products: If products have shipped, refunds may require
  return of the product(s) in accordance with our return instructions,
  unless the product is non-returnable for hygiene/safety reasons.

 

Certain items (including personal-use or hygiene-related consumables
such as used filters) may be non-returnable once opened or used. If an
item is non-returnable, this will be clearly disclosed at checkout
and/or in the applicable refund policy. 

7.2 Subscription disputes and "I forgot to cancel"

If you believe you were charged in error or did not intend to continue
your subscription, contact us promptly. We will review requests for
courtesy refunds on a case-by-case basis depending on shipment status,
usage, and timing. This does not limit your rights under applicable
law. 

7.3 Shipping fees

Shipping fees may be non-refundable once shipping services have been
performed, except where required by applicable law or where a refund is
provided due to our error. 

8. Shipping, delivery, and risk of loss

8.1 Shipping timeframes and delays

We will ship products within the timeframe stated at checkout or on the
Site. Where no timeframe is stated, we will ship within a commercially
reasonable time. If we cannot ship within the promised timeframe, we
will provide notice and options consistent with applicable law
(including agreeing to a delay or receiving a refund for unshipped
merchandise, as applicable). 

8.2 Shipping address accuracy

You are responsible for providing a complete and accurate shipping
address. If you provide an incorrect address and a shipment is lost or
returned, we may require you to pay reshipping costs. 

8.3 Risk of loss

For shipments to U.S. consumers, risk of loss transfers to you upon
confirmed delivery to your shipping address. For international
shipments, risk of loss generally transfers upon tender to the carrier,
subject to mandatory local consumer protections and any shipping
protection you purchase. This clause does not reduce any rights you may
have under applicable consumer protection law. 

8.4 Shipping protection

We may offer optional shipping protection. If offered and purchased,
shipping protection may provide enhanced coverage for lost, stolen, or
damaged packages as described at checkout. 

9. Warranty disclaimer preserving statutory rights

Except as expressly stated in a written warranty document provided with
a product (if any), and to the maximum extent permitted by law, the
products and Site are provided "AS IS" and "AS AVAILABLE," without
warranties of any kind, whether express or implied, including implied
warranties of merchantability, fitness for a particular purpose, and
non-infringement.

Important: Some jurisdictions do not allow certain warranty disclaimers
or limitations. Nothing in these Terms limits rights you may have under
applicable consumer protection or warranty laws. If we provide a written
warranty, implied warranty disclaimers may be restricted under federal
law. 

10. Limitation of liability (New York compliant framing)

To the maximum extent permitted by law:  

• We are not liable for indirect, incidental, special, consequential,
  or punitive damages, or for loss of profits, revenue, data, or
  goodwill, arising out of or related to your use of the Site or
  purchase/use of products.  
• Our total liability for any claim arising out of or related to the
  Site, products, subscriptions, or these Terms will not exceed the
  greater of (a) the amounts you paid to us in the three (3) months
  preceding the event giving rise to the claim, or (b) $100.

 

This limitation does not apply to liability that cannot be limited by
law, and does not apply to our gross negligence, willful misconduct, or
fraud. 

11. Indemnification

You agree to indemnify and hold harmless the Company and its officers,
directors, employees, and agents from and against claims, damages,
losses, and expenses (including reasonable attorneys' fees) arising out
of or related to: (a) your breach of these Terms, (b) your misuse of the
Site, or (c) your violation of applicable law, except to the extent
caused by our conduct. 

12. Chargebacks and payment disputes (consumer-compliant)

If you have a billing question or dispute, please contact us first so we
can attempt to resolve it quickly. You agree not to submit a chargeback
for a charge that is valid and authorized under these Terms (for
example, a recurring subscription charge you authorized and did not
cancel before the Cutoff). However, nothing in these Terms restricts
your ability to contact your bank or card issuer, to dispute a charge in
good faith, or to exercise rights you may have under card network rules
or applicable law. If you submit a chargeback that is determined to be
fraudulent (for example, falsely claiming you did not authorize a charge
you did authorize, or claiming non-receipt where delivery is confirmed),
we may: (a) suspend your subscription pending resolution, (b) require
updated payment information for future orders, and/or (c) pursue lawful
remedies. We will not charge "chargeback fees" to consumers unless
clearly permitted by law and disclosed in advance. 

13. Electronic records consent (E-SIGN)

You consent to receive disclosures, notices, policies, and
communications electronically (for example, via email, text where
permitted, or by posting on the Site). You may withdraw your consent by
contacting us, but withdrawal may affect your ability to use certain
Site features or receive electronic confirmations. Hardware/software
requirements: You need a device capable of accessing the Site and
viewing email; a current web browser; and the ability to download or
print PDF documents. You may request paper copies of records by
contacting us; we may charge a reasonable fee to cover retrieval and
mailing costs where permitted by law. These provisions are intended to
comply with the federal E-SIGN framework for electronic records and
signatures. 

14. Governing law and venue (non-arbitration matters)

These Terms are governed by the laws of the State of New York, without
regard to conflict-of-laws rules, except that the Federal Arbitration
Act governs the arbitration agreement in Part II. If a dispute is not
subject to arbitration (or may be brought in court under Part II), you
agree to submit to the exclusive jurisdiction and venue of the state and
federal courts located in New York County, New York, unless mandatory
law provides otherwise. 

**15. Global reach and mandatory local rights **

If you access the Site or purchase from outside the United States, you
understand you are engaging in a transaction with a U.S.-based seller
governed by New York law. However, you may also have mandatory rights
under the laws of your country of residence. Nothing in these Terms
limits those mandatory rights. (See also: PART V --- GLOBAL SALES CLAUSE
below.)

16. Severability

If any provision of these Terms is held invalid or unenforceable, the
remaining provisions will remain in full force and effect, and the
invalid provision will be modified to the minimum extent necessary to
make it enforceable. 

17. Assignment 

We may assign these Terms, in whole or in part, without notice. You may
not assign these Terms without our prior written consent. 

**18. Force majeure **

We are not liable for delays or failures to perform due to events beyond
our reasonable control, including carrier delays, customs delays,
natural disasters, labor strikes, and supply chain disruptions. 

19. Changes to these Terms

We may update these Terms periodically. The "Effective Date" indicates
when they were last updated. If changes are material, we will provide a
reasonable method of notice (for example, email or a prominent Site
notice). Your continued use after the effective date of updated Terms
constitutes acceptance.

PART II --- AAA ARBITRATION CLAUSE

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING
YOUR RIGHT TO GO TO COURT AND YOUR RIGHT TO BRING OR PARTICIPATE IN A
CLASS ACTION. 

1. Agreement to arbitrate

Except as expressly excluded below, you and the Company agree that any
dispute, claim, or controversy arising out of or relating to (a) the
Site, (b) any purchase, product, subscription, billing, refund,
cancellation, advertising, or marketing, or (c) these Terms
(collectively, "Disputes") will be resolved by final and binding
arbitration. 

2. Governing law (FAA)

This arbitration agreement is made under and will be governed by the
Federal Arbitration Act ("FAA"), including 9 U.S.C. § 2, and not by any
state arbitration law, to the fullest extent permitted. 

**3. Informal dispute resolution first **

Before starting arbitration, you agree to contact us and provide a brief
written description of your claim and your contact information, and
allow us 30 days to attempt to resolve the Dispute informally. You can
send a notice to: Legal Department -- Ivy Ecommerce LLC 30 North Gould
Street, Sheridan, WY 82801, US Email: info@PetCascade. If we do not
resolve the Dispute within 30 days, either party may proceed to
arbitration. 

4. AAA administration and rules

The arbitration will be administered by the American Arbitration
Association under its Consumer Arbitration Rules and Mediation
Procedures ("AAA Consumer Rules"), as in effect at the time arbitration
is initiated, except as modified by this Arbitration Agreement. AAA's
consumer rules include consumer-accessibility features and cost
protections, including consumer filing fee caps. If the AAA will not
administer the arbitration for any reason and the parties cannot agree
on an alternative, the Dispute will be resolved in court consistent with
the "Governing law and venue" section of the Terms. 

5. Small claims carve-out

Either you or the Company may bring an individual claim in small claims
court in the county (or equivalent) where you live or where the Company
is located, if the claim qualifies, instead of arbitration. If a claim
is brought in small claims court, it must remain in small claims court
and may not be removed to arbitration unless both parties agree. 

**6. Class action waiver; representative actions waiver **

To the maximum extent permitted by law, you and the Company agree
that:  

• Arbitration will be conducted only on an individual basis;  
• Neither party may bring, join, or participate in a class action,
  private attorney general action, collective action, or other
  representative proceeding in arbitration; and 
• The arbitrator may not consolidate claims or award relief to anyone
  who is not a party to the arbitration.

 

This class waiver is intended to be enforceable under the FAA,
consistent with U.S. Supreme Court precedent recognizing the
enforceability of arbitration agreements with class waivers, subject to
generally applicable contract defenses. 

7. Jury trial waiver

If a Dispute is brought in court rather than arbitration (for example,
due to the small claims carve-out or because this arbitration agreement
is found unenforceable as to a particular Dispute), you and the Company
waive any right to a jury trial to the fullest extent permitted. 

**8. Consumer fee protections (Company pays fees above a small consumer
filing fee) **

If you are an individual consumer initiating arbitration against the
Company, your filing fee will be capped at the amount set by the AAA
Consumer fee schedule (currently described by AAA as capped at $225,
subject to change by AAA). The Company will pay all AAA administrative
fees and arbitrator compensation beyond that consumer filing fee, unless
the arbitrator determines your claim is frivolous or brought for an
improper purpose under the AAA Consumer Rules. If you demonstrate
financial hardship, you may apply to the AAA for a fee waiver under
applicable AAA forms and procedures. 

**9. Location and remote arbitration option **

You may choose for the arbitration to be conducted:

• By telephone or video conference (remote),  
• Based on written submissions (documents-only), or  
• In person in your county of residence (or the nearest reasonable
  location), unless the parties agree otherwise.

The arbitrator has discretion under applicable rules to manage the
process fairly and efficiently, and the AAA has moved toward default
virtual hearing approaches in its consumer framework. 

10. Arbitrator authority; remedies

The arbitrator has exclusive authority to decide issues of
arbitrability, enforceability, and scope of this arbitration agreement,
except that a court may decide the enforceability of the class action
waiver to the extent required by law. The arbitrator may award any
relief available in an individual lawsuit, subject to the limitations in
these Terms and applicable law. 

11. Mass arbitration batching provision (administrable; due-process
oriented)

If 25 or more similar arbitration demands are filed against the Company
by or with the assistance of the same or coordinated counsel or
organizations, and AAA determines the filings qualify as a consumer mass
arbitration, the parties agree to the following process to promote fair
and efficient resolution:

1. Pre-filing notice and 30-day resolution window: Each claimant must
   comply with the Informal Dispute Resolution requirement above. 
2. Administrative conference / process framework: The parties will
   participate in an AAA administrative conference to establish a fair
   process, including standardized notice forms, document exchange
   parameters, and a schedule. AAA maintains specific resources and
   supplementary rules for consumer mass arbitration contexts.

 

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1. Batching: To the extent permitted by AAA rules and the assigned
   arbitrator/process arbitrator, cases will proceed in batches of up
   to 25 cases per batch, with each batch staying later-filed cases
   until the prior batch is materially advanced. 
2. Bellwether option (if agreed or ordered): The process may include a
   small set of test cases to inform settlement, without binding
   non-parties unless they agree. 
3. Statute of limitations tolling: For claimants whose cases are stayed
   solely due to batching, applicable limitation periods will be tolled
   from the time proper pre-filing notice is received until the
   claimant's case is permitted to proceed, to avoid prejudice.

 

Nothing in this section prevents any claimant from pursuing an
individual claim in small claims court under the carve-out. 

12. Opt-out right (30 days)

You may opt out of this arbitration agreement by sending written notice
within 30 days of the earliest of: (a) the date you first complete
checkout on the Site, or (b) the date you first enroll in any
subscription. Opt-out notice must include: your name, mailing address,
email address used for your order, order number (if available), and a
clear statement that you wish to opt out of arbitration. 

Send opt-out notice to Arbitration Opt-Out -- Ivy Ecommerce LLC 30 North
Gould Street, Sheridan, WY 82801, US. Opting out means you and the
Company may litigate Disputes in court, subject to the venue and jury
waiver provisions (to the extent enforceable). Opting out does not
affect any other terms of your agreement with us.

13. Severability and survival

If any portion of this arbitration agreement is found unenforceable, the
remainder will be enforced to the maximum extent permitted. If the class
action waiver is found unenforceable, then (unless prohibited by law)
the class claim must proceed in court and not in arbitration. This
arbitration agreement survives termination of your relationship with the
Company, including cancellation of subscriptions and deletion of
accounts.

**PART III --- PRIVACY POLICY (PetCascade) **

**Effective Date: February 26, 2026. **

This Privacy Policy explains how Ivy Ecommerce LLC ("Company," "we,"
"us," "our") collects, uses, discloses, and protects personal
information when you visit or use PetCascade (the "Site"), purchase our
products, enroll in subscriptions, communicate with us, or otherwise
interact with us (collectively, the "Services"). This Privacy Policy is
intended to meet baseline U.S. consumer protection expectations
(including truthfulness and avoiding deceptive privacy representations)
and to align with New York's SHIELD Act reasonable safeguards
requirements. It also includes disclosures and rights language that may
apply if you are covered by certain U.S. state privacy laws (including
California, Virginia, Colorado, Connecticut, and Utah). 

**1. Who we are and how to contact us **

Controller / Business: Ivy Ecommerce LLC 

Business Address: 30 North Gould Street, Sheridan, WY 82801, US

Email: info@PetCascade

2. Categories of personal data we collect

Depending on how you use the Services, we may collect the following
categories of personal information:  

• Identifiers: Name, email address, phone number, billing address,
  shipping address, account login identifiers.  
• Commercial information: Products purchased, subscription status,
  billing history, refund history, customer service records.  
• Payment information: Limited payment details. Payment card numbers
  are typically processed directly by our payment processors and are
  not stored by us in full.  
• Internet / device data: IP address, device identifiers, browser
  type, operating system, referral URLs, pages viewed, clicks, time on
  site, approximate location derived from IP address.  
• Communications: Messages you send to us via email, chat, forms,
  phone, or SMS. 
• Inferences: Inferences about preferences or interests based on
  purchases and site activity. 
• Children's data: Our Services are not directed to children under 13,
  and we do not knowingly collect personal information from children
  under 13. If we learn we have collected such information, we will
  delete it. COPPA imposes specific requirements where an operator
  collects personal information from children under 13.

3. Sources of personal data

We collect personal information from:  

• You directly (checkout, subscription enrollment, forms, customer
  support).  
• Your device/browser (cookies and similar technologies).  
• Service providers (such as payment processors, shipping carriers,
  analytics providers).
• Advertising/marketing partners (where you interact with our ads or
  where permitted by settings/preferences). 
• Data brokers / lead sources (only where permitted and subject to our
  internal compliance controls; see "Targeted advertising and
  opt-outs" below).

 

4. How we use personal data (purposes)

We use personal information to:  

• Provide and operate the Services (process orders, ship products,
  manage subscriptions, handle refunds and cancellations).  
• Communicate with you about orders, subscriptions, shipping, product
  updates, and customer support.  
• Detect and prevent fraud, abuse, and security incidents.  
• Improve our Site and offerings (analytics, performance,
  debugging).  
• Conduct marketing and advertising (subject to applicable opt-outs
  and consent requirements).  
• Comply with legal obligations and enforce our Terms.

 

5. Legal basis language for global visitors (GDPR-aware)

If you are located in the European Economic Area, the United Kingdom, or
Switzerland, and GDPR applies to our processing (for example, due to
extraterritorial reach), we generally rely on one or more of the
following legal bases:  

• Contract necessity (processing needed to fulfill
  orders/subscriptions).  
• Legitimate interests (security, fraud prevention, service
  improvement, certain marketing), balanced against your rights and
  expectations.  
• Consent (for certain marketing or cookie categories where
  required).  
• Legal obligations (tax, accounting, and compliance). Legal bases are
  described in GDPR Article 6 and related guidance.

 

6. Payment processors and ecommerce platforms

We use third-party payment processors and commerce tools to process
transactions. Depending on your checkout path and region, these may
include: 

• NMI (Network Merchants Inc.) --- payment gateway through which
  transaction data is routed for authorization and settlement.
• Payarc --- payment processing services for card-present and
  card-not-present transactions.
• EMS (Electronic Merchant Systems) --- merchant payment processing
  services.
• Kurv --- payment processing services.

When you pay, your payment information is processed by the processor
under its own privacy practices. We receive limited information needed
to confirm payment and manage orders (for example, confirmation that
payment succeeded, card brand, and partial identifiers). 

7. How we share personal data

We may disclose personal information to:  

• Service providers/processors (payment processing, fulfillment,
  shipping, customer support, analytics, fraud prevention, email/SMS
  delivery).  
• Advertising partners (where enabled) for measurement and ad
  delivery.  
• Affiliates within our corporate group (if applicable).
• Legal and compliance recipients (regulators, courts, law
  enforcement) where required or permitted by law.  
• Business transfers (merger, acquisition, bankruptcy) subject to
  standard protections.

 

We do not "sell" personal information for money in the traditional
sense; however, some states define "sale" or "sharing" broadly to
include certain disclosures for targeted advertising. Where required, we
provide opt-out rights and "Do Not Sell/Share" mechanisms (see below). 

**8. Data retention **

We retain personal information for as long as reasonably necessary to:  

• Fulfill orders and subscriptions,  
• Provide customer service,  
• Maintain required business records (tax/accounting),  
• Resolve disputes and enforce agreements, and
• Meet legal obligations.

 

General retention windows (which may vary by context):  

• Order and subscription records: typically 7 years
  (tax/accounting).  
• Customer support communications: typically 2--4 years.  
• Marketing data: until you opt out or data is no longer needed.  
• Cookie/online identifiers: per Cookie Policy and your choices; many
  analytics cookies expire within 13 months or less unless renewed.

 

**9. Security **

We maintain a written information security program and implement
reasonable safeguards appropriate to our size, nature of operations, and
sensitivity of data, including:  

• Administrative safeguards (designated responsibility, training,
  vendor oversight).  
• Technical safeguards (access controls, encryption in transit where
  feasible, MFA for admin access, logging/monitoring).  
• Physical safeguards (restricted access to systems and records).

 

New York's SHIELD Act requires reasonable safeguards for private
information and references administrative, technical, and physical
safeguards. No method of transmission or storage is 100% secure. 

**10. Your U.S. privacy rights **

Depending on your residency and our legal applicability, you may have
rights such as:  

• Access/confirm processing;  
• Delete;  
• Correct;  
• Data portability;  
• Opt out of targeted advertising, sale, and (in some states) certain
  profiling;  
• Appeal a denial of a rights request (some states).

 

Examples of statutory frameworks include California's CCPA/CPRA rights
(including opt-out of sale/sharing and correction) , Virginia's opt-out
rights for targeted advertising and sale , Colorado opt-out and
universal opt-out mechanisms , Connecticut opt-out rights , and Utah
opt-out rights . 

How to submit a request: Email us at info@PetCascade. We will verify
your request using reasonable methods (for example, by confirming access
to the email used for orders). Authorized agents may submit requests
where permitted by law. 

11. "Do Not Sell or Share" and targeted advertising opt-outs (where
applicable)

If we engage in cross-context behavioral advertising (for example,
through pixels), California and some other jurisdictions may treat
certain disclosures as "sharing" for advertising purposes and require an
opt-out mechanism. California guidance emphasizes an opt-out right for
sale/sharing and recognition of certain user-enabled signals. Where
applicable, you may opt out by using:  

• Cookie banner preferences, and/or  
• Browser-based global privacy controls where legally required.

 

12. Marketing communications (email and SMS)

Email marketing: 

You can unsubscribe using the link in marketing emails. The CAN-SPAM Act
requires accurate email practices including a clear opt-out and a valid
physical postal address in commercial emails. SMS / calls (if used): If
we send marketing texts or calls, we will obtain consent where required.
TCPA rules and FCC guidance address consent requirements for
autodialed/prerecorded telemarketing calls/texts. You can opt out of
marketing texts by replying STOP (or as instructed in the message). 

13. International transfers

We may process and store information in the United States and other
countries. If GDPR applies to a transfer, we may rely on recognized
transfer mechanisms such as Standard Contractual Clauses (SCCs) or other
applicable safeguards. 

14. Changes to this Privacy Policy

We may update this Privacy Policy. We will post the updated version with
a new effective date. If changes are material, we may provide additional
notice.

PART IV --- COOKIE POLICY (PetCascade)

Effective Date: February 26, 2026

This Cookie Policy explains how PetCascade uses cookies, pixels, SDKs,
and similar technologies ("Cookies") to recognize you, improve the Site,
provide functionality, and for analytics and advertising. 

1. What cookies are

Cookies are small text files stored by your browser. We also use similar
technologies such as pixels and local storage. 

2. Categories of cookies we use

1. Strictly necessary cookies (essential): required for core Site
   functions like checkout, security, and load balancing. 
2. Functional cookies: remember preferences (for example,
   language/region). 
3. Analytics cookies: help us understand Site usage and improve
   performance (for example, Google Analytics or similar). 
4. Advertising/marketing cookies: used to measure and deliver ads,
   including retargeting (for example, Meta pixel, Google Ads tags,
   Shopify-related marketing integrations). 
5. Fraud prevention/security cookies: help detect suspicious activity.

 

3. Third-party tracking and cross-border processing

Some cookies are placed by third parties (for example, analytics and ad
partners). These partners may process data in the United States or other
countries. See our Privacy Policy for international transfer disclosures
and safeguards. 

4. Cookie choices and opt-outs

You can manage cookies through:     

• Cookie banner 
• Browser settings: delete or block cookies (may affect
  functionality).
• Advertising opt-outs:
  • Network Advertising Initiative / Digital Advertising Alliance
    options where available;
  • Platform-level controls (for example, Google and Meta ad
    settings). If you are in jurisdictions that require opt-in
    consent for non-essential cookies, we will present a consent
    banner and honor your selection.

 

5. Do Not Track signals

Some browsers offer a "Do Not Track" (DNT) signal. There is no uniform
industry standard requiring compliance with DNT, but some laws require
disclosure of whether sites respond. Unless required by law, we do not
currently respond to DNT signals as a universal opt-out. 

6. Updates

We may update this Cookie Policy periodically.

PART V --- GLOBAL SALES CLAUSE (PetCascade)

This Global Sales Clause applies to purchasers outside the United States
and supplements the Terms. 

**1. Governing law remains New York. **

Your transaction is governed by New York law, and disputes are handled
under the dispute resolution terms above (including the FAA-governed
arbitration agreement), except where mandatory local law provides
otherwise. 

**2. Mandatory local rights preserved. **

Nothing in our Terms limits non-waivable rights you may have under your
country's consumer protection laws.  

**3. Customs, duties, and taxes. **

You are responsible for import duties, VAT/GST, customs brokerage, and
other charges imposed by your country, unless we expressly state at
checkout that such charges are included. 

**4. International shipping and delivery timing. **

International shipping may involve customs clearance and carrier delays
outside our control. Estimated delivery windows are estimates. 

5. International returns. 

International returns may be subject to additional requirements and
shipping costs. Return instructions will be provided by support.