Refund policy
90-Day Money-Back Guarantee
We want you and your pet to love your PetCascade fountain. If you are not satisfied for any reason, you can request a return within 90 days of receiving your order for a full refund of the product price.
How to start a return
Email us at info@petcascade.store with your order number and the reason for your return. We will reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.
Return conditions
- Returns must be requested within 90 days of delivery.
- Please include all parts and accessories (filters, pump, cable) that came with the fountain.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.
- Original shipping charges are non-refundable.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund at no extra cost to you.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Cancellations
Orders can be cancelled for a full refund if we have not yet shipped them. Email us as soon as possible. Once an order has shipped, it can be returned under this policy.
Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.
Contact
NUELLE LLC, doing business as PetCascade
108 Catania Way, Royal Palm Beach, FL 33411, United States
Email: info@petcascade.store
Phone: (561) 290-3225